Acceptable Use Policy

One rule: don't wreck it for everyone else.

Owning your email comes with one rule: don't wreck it for everyone else. Anfon is a shared platform with a shared reputation — when one person abuses it, everyone's mail suffers. This policy keeps it good for all of us. It's firm where it needs to be and human where it can be.

Last updated · 7 June 2026

§Who we are

Anfon is operated by The IT Dept Pty Ltd (ABN 12 665 405 505), based on the NSW Central Coast, Australia. When this page says "we", "us" or "our", that's who we mean.

§The spirit of this policy

Anfon is built for real people running their own email — your family, your side projects, your business correspondence. It is not a bulk-marketing or cold-emailing platform. Use it the way a thoughtful neighbour would: keep it lawful, keep it honest, and don't put everyone else's deliverability at risk. If you're acting in good faith, you have nothing to worry about here.

§Prohibited uses

You must not use Anfon to:

Spam & unsolicited mail

• Send spam or bulk unsolicited mail of any kind.
• Run cold-emailing, list-blasting, or scraped-list campaigns.
• Evade unsubscribe requests or send to people who've opted out.

Fraud & malicious content

• Phish, scam, or impersonate others to deceive or defraud.
• Distribute malware, viruses, ransomware, or other harmful code.
• Forge headers or disguise the origin of your messages.

Illegal content

• Store, send or share anything illegal under Australian law — including, with zero tolerance, child sexual abuse material (CSAM), which we report to the relevant authorities.
• Infringe anyone's intellectual property or other legal rights.

Harming people

• Harass, threaten, stalk, or abuse anyone.
• Incite violence or share content that's unlawful to distribute.

Attacks & abuse of the platform

• Attempt to breach our security or anyone else's account.
• Use us to relay mail through compromised or unauthorised systems.
• Probe, scan, or interfere with our infrastructure or other users.
• Evade sending limits, rate limits, or any abuse controls.

§Sending limits & fair use

Anfon is for reasonable personal, family and business correspondence — not a platform for blasting newsletters or marketing campaigns. To protect deliverability for everyone, we apply reasonable rate and volume limits. Normal use will never bump into them; sustained high-volume sending might, and if you've got a genuine legitimate need, talk to us rather than trying to route around the limits.

§Security expectations

• Keep your credentials safe — use a strong, unique password and don't share your login.
• Don't let your mailboxes be used to send mail you didn't authorise.
• Tell us straight away at hello@theitdept.au if you think your account has been compromised.

§How we enforce

We try to be fair and human. For minor or accidental breaches we'll usually reach out with a warning and a chance to put things right. But for serious abuse — CSAM, phishing, malware, fraud, or an active attack — we'll suspend immediately to protect others, and report to authorities where the law requires. Serious or repeated breaches can lead to termination, as set out in our Terms of Service.

§Reporting abuse

Seen something coming from Anfon that shouldn't be? Please tell us. Email hello@theitdept.au with as much detail as you can (headers help) and we'll investigate.

§Changes

We may update this policy as new kinds of abuse appear. We'll change the date at the top and flag anything significant. The current version always lives here.

§Contact

Questions about what's okay? Just ask — hello@theitdept.au. This policy works alongside our Terms of Service and Privacy Policy.